What is Crisis Management
Crisis management is a business plan of action that is implemented quickly when a series negative situations occur.
Agency business crisis as a problem that:
- Disrupts the way an organization/company conducts business
- Attracts or has the potential to attract significant negative media coverage and/or public scrutiny.
- Typically, these crises have the capacity to visit negative financial, legal, political, or governmental repercussions on the agency/company, especially if they are not dealt with in a prompt and effective manner.
- Interferes with the company revenue stream (turnover, absenteeism, conflict).